Refund policy

Warranty / Refunds

For Refunds for our custom products, the purchase must be discussed with us through support@twylightcrow.store, with Pictures showing the Print damage or Sewing damage, no more than 15 days after you receive it. 

This is required by us (Twylight Crow). Please make sure you check your purchase promptly when you get it, and e-mail quickly if something is wrong.

Send us as much detail as you can, with pictures too!

We only give refunds on our Custom designed products under certain conditions. Please see Exceptions below.

Also make sure to give your name, the name of the product, the purchase date, payment method and most important, the order number which is located at the top of your initial e-mail in the subject line.

Exceptions / non-refundable items
Certain types of items cannot be refunded, like pencils, markers, stickers, items that become diminished like oils and diffusers with oils. We also do not accept returns on Digital items.

- We do NOT give refunds if you order the wrong size. Please read our Sizing Chart on the Product page before you order or read our Sizing Chart page, which shows all our clothing lines with their respective sizing charts. -

Items that we print our custom art on, can only be refunded, if there is a major printing issue, or damage to the item itself, from the printing process or the sewing process. We will need pictures for confirmation before we allow the refund.

Once approved, you’ll be automatically refunded on your original payment method.

A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Please remember it can take some time for your bank or credit card company to process and post the refund too. This can take up to 14 business days.

 You can always contact us for any questions at support@twylightcrow.store

Fun Fact : You can get to our stores front-page, by clicking the Logo in the top Left of your phone screen or browser, or anytime you see the Twylight Crow signature image like the one below this text.

Twylight Crow features print on demand custom artwork and photos on unique items.
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