ORDER PROCESS FLOW - From Purchase to Delivery
Twylight Crow's Order Process Flow
Purchase, to Delivery, and Beyond.
Your options and what you can expect.
We wait Six (6) hours minimum before we complete your payment, and send your order to be printed and created.
We do this in case you would like to cancel your order. Once we send the order in, there is no turning back, and it cannot be undone at that point.
As this is a custom product, made just for you, in your size and options, we cannot re-sell this. We do not give refunds for orders made by mistake, so make sure you cancel within that 6 hour window after your purchase.
*If you want your order to be completed as soon as possible, and want us to ignore the six (6) hour minimum wait window, please make sure to leave a note in your cart before you hit the checkout button!
If your payment has processed properly, and has not been held up by the payment gateway, or fraud filters, you should receive an e-mail letting you know if your order has went through.
The print process starts at the printers, the printed pieces of your purchase are dried and cured, then the printed pieces of the item are sewn together. Your completed merchandise is then packaged and labeled, tracking number created, and the shipper contacted for pick up.
The total time this all takes is two (2) to Six (6) Days.
Once this happens you will receive an e-mail with the tracking number for your order.
This does not mean your order is shipped yet. The shipper has to come to the printers and pick up the package. This usually takes 1 to 2 days. On the rare occasion 3 days.
Once the shipper has the package, it usually takes 2 to 4 days to reach your destination, if you reside within the lower 48 contiguous U.S. States.
If you reside in Alaska or Hawaii, it can take up to an extra 12 days to ship to your location.
Once your purchase is on it's way, you may track it with the tracking number you were sent via e-mail, or use our online tracking page you can find here >> TRACK MY ORDER
Most packages ship first class U.S Postal Service and come straight to your mailbox. Some may ship via DHL to the State where you reside, where they will then drop it off at a U.S. Postal Service facility, to be delivered to your mailbox.
Rarely for some packages and a better chance for Larger orders, your shipment will come U.P.S or FedEx.
The order process from Purchase, to Print, to Delivery, takes between 6 to 14 days. At Twylight Crow we currently have an average of 9 days. These numbers will be updated if they change.
You should receive an e-mail letting you know your order has been delivered.
The only thing that will happen after this is an e-mail asking you to give a review of the merchandise you ordered.
If you do decide to review your purchases, you will then have an option to review the Twylight Crow store also.
If you choose not to review your purchased products or forget to review them, a 2nd e-mail asking for your review, will be sent out about a month later. You will not get another e-mail after that one.
Fun Fact : You can get to our stores front-page, by clicking the Logo in the top Left of your phone screen or browser, or anytime you see the Twylight Crow signature image like the one below this text.